Hospital Admission & Discharge Flow

ACCIDENTAL OR EMERGENCY ADMISSION

Member

Go directly to the Hospital
or Call PMCare for Pre-Plan Admission
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Hospital

Present passport at the Admission
Hospital Fax
Medical Form
Provisional Diagnosis
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Status Coverable

Initial LG
Treatment
 Final Diagnosis
Billing

 Lab Report 
Case Coverable
 Final LG/Excess Letter
Covered

If NOT Coverable

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NOT Covered

Repudiation Letter

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Appeal

Hospital Admission & Discharge Process

ACCIDENTAL OR EMERGENCY ADMISSION

(in private hospital only)

PLANNED HOSPITAL ADMISSION

HOTLINE NUMBER

For Guarantee Letter (GL) matters, call PMCare Sdn Bhd 03 8026 7799